|
|
|
|
|
Good support on a near miss |
May 27, 2015 |
Reviewer:
Michael Ginevan from Silver Spring, MD United States
|
|
I ordered 9 US-408W trims to replace trims that had been damaged by heat. The shipment was prompt and the product exceeded my expectations on terms of construction and finish. Unfortunately I was trying to install the trims in Halo air-tite cans, which are a very tight fit at best. The USA-Light trims missed fitting by less thnn 1/8". I tried one of the trims in a regular can in another room and it fit fine. I note that the people at USA-Light made some helpful suggestions on getting the trims to fit and when it was clear the trims would not work, USA-Light provided me with an RMA number. As of now the trims have been returned. Many Web merchants are fine if nothing goes wrong, but the folks at USA-Light were very helpful even though things did not work out. Overall this was about as good an experience as one could wish for, given that things ultimately did not work out,
Was this review helpful to you?
|
|
|
|
|
|