Refund policy

Returns

Customer Satisfaction Policy
USALight.com is dedicated to delivering the best service to our customers. We strive to deliver your order correct the first time, and damage free. If you have issues with your order, you can be assured we will resolve it beyond your expectations.

USALight allows seven (7) days to inspect your order to ensure items arrived correctly, and damage free. If you received incorrect items, or damage in shipment, call us immediately at 1-877-235-0020 to arrange replacement items at no charge to you.

If you are not satisfied with your purchase within 45 days of delivery date, you may exchange the item(s) or receive 100% store credit. Items older than 45 days of delivery date may not be returned.

Returns for refund will be subject to 20% restocking fee, or a customer may accept a 100% store credit. The 20% restocking fee applies to all refunds if the customer declines a store credit. Shipping costs are non-refundable.
Requirements for Refund
Below are the requirements for a refund.
  • 1. Items must be in new, never installed condition.
  • 2. Free of scratches and evidence of installation.
  • 3. Items must be packaged in original individual packaging.
  • 4. Items must include all accessories.
  • 5. Custom and or special items are not returnable nor refundable.
Please contact customer service at 1-877-235-0020 to request a Return Merchandise Authorization (RMA) code. All returns must be approved in advance and returned with shipping prepaid in original condition, in their original packaging and must be in new condition. Installation of products which cause damage voids any return and credit. USALight.com will inspect all returns to determine the condition of returned products. Final decision of credit worthiness will be determined after inspection. No returns will be accepted or credited without a Return Merchandise Authorization number (RMA Number) issued to you from our customer service department in advance.

Warranty Information

About Warranties
USALight.com takes customer service very seriously. USALight.com warranties all our products for 1 year for the original purchaser. Any manufacturer warranty that exceeds our standard 1-Year Warranty can be resolved with that particular manufacturer by the purchaser.

The warranty policy at USALight.com is designed to ensure our customers' confidence. Please take a moment to review our policies below.
Manufacturers Warranties
Many products offered by USALight.com provide a manufacturer's warranty. Manufacturer warranty contact information is included with these products.
About Damages
USALight.com takes great care in packing and shipping items to avoid transit-related damage. However, in the case that an item is received damaged, claims must be made within two working days of the damage. As the shipper, we will file the claim on the customer's behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be assessed according to the amount of the actual damage.
Replacement Limitations
If the total amount of the product for replacement for either damage or defective, is less than ten ($10), a refund, rather than a replacement will be offered to the customer. Shipping small one item packages increases the chance of damage. Improper installation of products which cause damage voids any return, and warranty. Any modifications or improper use of any of our products that is not approved in writing by USALight.com shall void this warranty. USALight.com highly recommends consulting with a contractor or lighting specialist for applications of our products, and cannot be held liable for damages or injuries sustained from improper use of our products outside of the listed specifications
Refunds
According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser.
Shipping or Website Errors
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
LED / Low Voltage Compatibility
Compatibility with low-voltage transformers can be an issue with LED MR16 replacement lamps. Transformers generally require a minimum connected load for proper operation of the connected lamps. Compared to the halogen MR16 lamps that they replace, LED versions draw significantly less power (e.g., 3 W vs. 20 W) and may not provide sufficient load to the transformer. Consequently, LED MR16 replacement lamps may not work or may flicker, strobe, or randomly shut down in an existing low-voltage lighting system. Similarly, existing dimmers, relays, and related-controls typically have minimum load requirements and may not operate properly with some LED replacement lamps.

Please consult a professional before using LED light bulbs in low voltage fixtures, as this combination will void your USALight.com warranty.

For answers to common questions, please visit our FAQs page.